JACK1T FAQ logo
JACK1T FAQ logo

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Orders

Delivery & Shipping

Where do you ship?. We currently ship to the UK and selected European countries: Germany, Austria, France, Italy, Belgium, Spain, Poland, Switzerland, Denmark, Finland, Netherlands, Sweden, and Czech Republic. Shipping to the USA is temporarily on ho

Orders & Tracking

How can I check the status of my order?. You can check the progress of your order at any time by logging into your JACK1T account. Tracking details will also be sent to you once your order has shipped. Where is my order confirmation?. Your order conf

Returns/Refunds/Cancellations

What is your return policy?. Returns must reach our warehouse within 14 days of delivery. Items must be unworn, unwashed, and returned with all original tags attached. Return fees apply: £6 (UK), $25 (US), €15 (EU). Can I return sale items?. Yes, sal

Do you ship to countries outside your standard delivery locations?

While we do not currently offer standard shipping options to some locations outside of our standard delivery territories, we can still facilitate orders on a case-by-case basis. However, customers interested in this service would be responsible for c