Where do you ship?. We currently ship to the UK, USA and selected European countries: Germany, Austria, France, Italy, Belgium, Spain, Poland, Switzerland, Denmark, Finland, Netherlands, Sweden, and Czech Republic. Shipping to the USA is temporarily

Where do you ship?We currently ship to the UK, USA and selected European countries: Germany, Austria, France, Italy, Belgium, Spain, Poland, Switzerland, Denmark, Finland, Netherlands, Sweden, and Czech Republic.Shipping to the USA is temporarily on hold.Do you offer free shipping?<ul><li>UK: Free standard delivery on orders over &#xA3;150.</li><li>EU: Free standard delivery on orders over &#x20AC;170</li><li>USA: Free standard delivery on orders over $200 (temporarily on hold).</li></ul>How long will my delivery take?<ul><li>UK: 2&#x2013;4 business days (standard) or next day (express).</li><li>EU: 3&#x2013;7 business days depending on location.</li><li>USA: 5&#x2013;7 business days depending on location.</li></ul>Delivery times may vary during busy trading periods.Can I change my shipping address after placing an order?Once an order is placed, we cannot change the delivery address. If you contact us immediately at clientservices@jack1t.uk, we will do our best to assist before your order is dispatched.What if my package is missing?Please contact clientservices@jack1t.uk within 7 days of receiving your order confirmation if you believe your parcel is lost, stolen, or misplaced.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Delivery & Shipping

How can I check the status of my order?. You can check the progress of your order at any time by logging into your JACK1T account. Tracking details will also be sent to you once your order has shipped. Where is my order confirmation?. Your order conf

How can I check the status of my order?You can check the progress of your order at any time by logging into your JACK1T account. Tracking details will also be sent to you once your order has shipped.Where is my order confirmation?Your order confirmation is emailed to the address provided at checkout. If you don&#x2019;t see it in your inbox within a few minutes, please check your spam or promotions folder.Can I edit or cancel my order once placed?We will do our best to amend an order for you, however we cannot guarantee that the change will take effect. Please review your details carefully before completing checkout.How do I use a promo code or gift voucher?Simply enter your discount or gift code in the designated field at checkout. The discount will be applied before you complete payment.What if my package is missing?Once your order ships, you will receive a tracking link to follow its journey. If you believe your package has been lost, stolen, or misdelivered, please contact us at clientservices@jack1t.uk within 7 days of your order confirmation. This timeframe allows us to raise an investigation with our courier partners.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Orders & Tracking

What is your return policy?. Returns must reach our warehouse within 14 days of delivery. Items must be unworn, unwashed, and returned with all original tags attached. Return fees apply: £6 (UK), $25 (US), €15 (EU). Can I return sale items?. Yes, sal

<h2 id="returns--refunds">Returns &amp; Refunds</h2>What is your return policy?Returns must reach our warehouse within 14 days of delivery. Items must be unworn, unwashed, and returned with all original tags attached. Return fees apply: &#xA3;6 (UK), $25 (US), &#x20AC;15 (EU).Can I return sale items?Yes, sale and discounted items can be returned unless marked as final sale. Standard return fees apply, and no sale item is eligible for free return unless faulty.Do you offer exchanges?No, we do not offer exchanges. Please return your item for a refund and place a new order if you need a different size or style.Which items cannot be returned?We cannot accept returns on final sale products, underwear, base layers, personalised items, or gift cards.How do I start a return?<ul><li style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">UK: Use the Royal Mail returns portal.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">USA: Email&#xA0;clientservices@jack1t.uk.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">EU: Use the return label included in your parcel or contact clientservices@jack1t.uk for further information.</li></ul>When will I get my refund?Refunds are processed within 7 business days of inspection clearance. It may take a further 3&#x2013;5 working days for your bank to release the funds.

Returns/Refunds/Cancellations

While we do not currently offer standard shipping options to some locations outside of our standard delivery territories, we can still facilitate orders on a case-by-case basis. However, customers interested in this service would be responsible for c

While we do not currently offer standard shipping options to some locations outside of our standard delivery territories, we can still facilitate orders on a case-by-case basis. However, customers interested in this service would be responsible for covering the additional shipping costs, as well as any import duties and customs fees that may apply.To proceed with an order to these non-standard locations, please be prepared to accept these terms and reach out to our customer service team at clientservices@jack1t.uk. We will be more than happy to guide you through the process and assist you in completing your purchase.Do note that certain regions may have limited options and may not have direct shipping available from our stock holding.In cases where shipping to your location is not feasible, we may direct you to our partner websites where our products are available. Please keep an eye on our announcements or reach out to customer service for the latest updates on shipping options to your region.

Orders

Delivery & Shipping

Orders & Tracking

Returns/Refunds/Cancellations

Do you ship to countries outside your standard delivery locations?