Orders & TrackingUpdated 3 months ago

• How do I check the status of my order?

You can check the status of your order through your account page. 

• Where is my order confirmation?

Your order confirmation email will be sent to them email address provided at checkout. Please check your spam folder in case you can’t find it.

• How do I edit or cancel my online order?

Unfortunately, we can’t edit any orders once they have been placed.

• How do I enter a promo code or gift voucher?

All discount codes can be inserted at the checkout.

• Lost packages?

An order confirmation will be sent to your email address. Please use the tracking provided to follow your order. With our couriers you can also schedule delivery days and times. Customers are responsible for any missed deliveries. 

If you suspect that your order may be missing/stolen or misplaced please contact [email protected] ASAP. We ask that this be done within 7 days of your order confirmation, this allows for a 14 day window to claim on insurances.